Frequently Asked Questions

How much do you charge?

Well, it depends on what you’re looking for but generally our service is free to most clients. If there are any fees and charges involved, then these will be fully disclosed to you during our consultation. And at The Money Lab, our initial consultation is always free.

Why use a broker instead of going direct to a bank or doing it for myself?

Whenever you approach a bank or lender directly, you’ll only be offered their own products and services, whereas, with a broker such as The Money Lab, we’ll always work to your personal financial situation and circumstance, taking into consideration your financial planning and long-term plans.

We work directly and personally with you to get you the best possible result.

How long does the process take?

Our initial consultation with you usually takes up to one hour, depending of course on what you’re looking for. We can do this over the phone or Skype, whatever is easiest for you and arrange time to chat that suits you.

If you can provide us with some basic information upfront then this helps speed up the process, but rest assured, we’ll keep things as hassle-free as possible.

If you have a question or need some FREE advice on your finances and financial needs, please call us on 1800 670 368 or, please send us a message and we’ll get back to you as soon as possible.

Why Money Lab?

We are solutions focused and look to tailor a result for our clients and not just ask them which product they want. We get to know you and your situation so we can offer a much better service, not just on this product but across all you needs. Our clients appreciate that we know about their individual circumstances and, when it comes time to conduct another financial transaction, we have all information to hand, making it easier, not to mention being better advised.

We want our clients to stay with us for the life of their financial journey and we strive to make our service personalised. There is nothing worse than having to try to explain your story over and over every time you need a loan or planning advice. With us we remember, so no need to repeat yourself.


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